Terms & Conditions

Section 17 explains how these Terms apply to Command Center business accounts.

1. Agreement to these terms

These Terms & Conditions ("Terms") are a binding agreement between you and Nova Bookings LLC, a Pennsylvania limited liability company ("Nova Bookings," "we," "us," or "our"). They govern your access to and use of our marketing website at novabooking.online, related demo experiences, paid business suites, and the Nova Command Center at commandnova.online (collectively, the "Services").

By accessing or using the Services, requesting a demo, creating an account, or purchasing a suite, you agree to these Terms. If you are using the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not agree, do not use the Services.

2. Description of services

Nova Bookings offers a connected platform for service businesses. Our offerings may include a marketing presence and sales demos on novabooking.online, AI-assisted websites, booking and calendar tools, CRM and team collaboration features, and the Command Center product experience on commandnova.online. Features available to you depend on the plan or suite you select and may change as we improve the platform.

We may offer free demos, trials, or preview access that are limited in time, functionality, or support. Demo and marketing content is for evaluation and informational purposes and does not guarantee any particular business outcome.

3. Accounts and eligibility

You must provide accurate account and business information and keep it up to date. You are responsible for safeguarding login credentials and for activity under your account, including actions by team members you invite. Notify us promptly at contact@novabooking.online if you suspect unauthorized access.

You must be able to form a binding contract under applicable law to use paid Services. The Services are intended for business use, not for personal consumer use by minors.

4. Acceptable use

You agree not to:

• Use the Services unlawfully or in violation of others' rights;
• Upload or transmit malware, spam, or harmful content;
• Attempt to gain unauthorized access to systems, accounts, or data;
• Probe, scan, or overload our infrastructure in a way that disrupts the Services;
• Reverse engineer or copy the Services except as allowed by law;
• Resell, sublicense, or provide the Services to third parties except as expressly permitted;
• Use the Services to collect or process sensitive data in ways that violate applicable law; or
• Misrepresent your identity or affiliation when requesting demos or creating accounts.

We may suspend or terminate access if we reasonably believe you have violated these Terms or pose a security or legal risk.

5. Demos, trials, and paid plans

Demo requests and marketing-site interactions do not create a paid subscription by themselves. Paid access is offered through business suites, including Foundation, Growth, and Prestige, and related plans described on our pricing pages or in an order form. Not every Plan includes every part of the Services. The Foundation Plan includes a Nova-built website, AI site chat, online booking, and automated emails, but it does not include access to the Command Center app. Suite features, seat counts, and pricing shown on the marketing site are informational; the terms of your order or checkout confirmation control your specific purchase.

Trial or demo environments may be reset, limited, or discontinued at any time. Data in demos may not be retained after the demo ends unless we agree otherwise in writing.

6. Plans, billing, commitment terms, and cancellation

6.1 Plans and terms. You may subscribe to Foundation, Growth, or Prestige for a month-to-month term or a fixed commitment of three (3), six (6), or twelve (12) months (a "Commitment Term"). Plan features are described on our pricing page or in your order form or checkout confirmation (your "Order"). Your Order states your Plan, term, monthly fee, any setup fee, any discount, and your start date. If your Order conflicts with this Section, your Order controls for that purchase. We will not materially reduce the core features of your Plan during a paid Commitment Term. Features described as planned or coming soon, including text messaging, are not part of your Plan until made available. Text messaging will be offered only under additional terms covering consent and messaging laws.

6.2 Billing in advance; payment processor. Fees are billed monthly in advance on your billing date throughout your selected term. Setup fees are charged with your first payment. You authorize us and our third-party payment processor, currently Stripe, to charge the payment method you provide for all fees under your Order, including renewals, until your subscription ends as described in this Section. You agree to keep your payment and billing information current. Card details are collected and stored by our payment processor, not by us. See our Privacy Policy.

6.3 Automatic renewal. Unless you cancel before the end of your current term, your subscription renews automatically. Month-to-month subscriptions renew each month. When a Commitment Term ends, the subscription continues month-to-month at the then-current regular month-to-month price for your Plan, not the commitment price, until you cancel or choose a new Commitment Term.

6.4 Renewal reminder. For a Commitment Term, we will email the account owner at least 30 days before the term ends. The email will state the renewal date, what the subscription renews to, the renewal price, and how to cancel. For a month-to-month subscription, receipts show the next billing date.

6.5 Failed payments, suspension, and late fees. If a payment fails, our payment processor may retry the charge, and we will notify you by email. If the balance is not paid within 7 days of the first failed attempt, we may suspend access to paid features, including your Nova-hosted website, chat, booking, and automated emails. If it is still unpaid 30 days after the first failed attempt, we may terminate your subscription. Suspension for non-payment does not pause or end a Commitment Term, and the early-termination amount under Section 6.8 may apply if we terminate for non-payment. We do not charge a late fee. We will restore access promptly once the overdue amount is paid. Customer Content is not deleted during a suspension; deletion follows termination under Section 19.

6.6 Taxes. Fees do not include taxes. You are responsible for sales, use, value-added, and similar taxes on your purchase, other than taxes on our income. We will add taxes to your invoice where we are required to collect them. If you are tax-exempt, send us a valid exemption certificate.

6.7 Price changes. We may change our prices by giving at least 30 days' notice by email or in-product notice. A price change never applies during a paid Commitment Term or a Founding Price Lock under Section 6.12. It takes effect at your next renewal or the next month-to-month billing period after the notice period ends. If you do not agree, you may cancel before it takes effect. Promotional or discounted prices end as stated in your Order.

6.8 Early cancellation of a Commitment Term. You may cancel a Commitment Term at any time, but commitment pricing and any reduced or waived setup fee are offered in exchange for the full term. If you cancel before the end of a Commitment Term, or we terminate it for your breach or non-payment, you owe the difference between the monthly fees you paid and the regular month-to-month price for your Plan for the months you used, plus the unpaid portion of any setup fee that was waived or halved under Section 6.10. You owe nothing for months you do not use. A founding client owes the difference between the founding price and the regular month-to-month price for the months used. Because founding pricing has no setup fee, a founding client owes no setup-fee repayment. No amount is owed under this Section if you terminate because of our uncured material breach under Section 6.11(b).

Your access continues through the end of the period you have already paid for, and Sections 6.15 and 19 then apply. A three-month commitment has no monthly discount to repay because its monthly price equals month-to-month pricing; only any setup-fee savings apply.

6.9 Setup fees. The setup fee covers onboarding and launch work for your Plan, such as the kickoff call, building and configuring your website, setting up AI chat, online booking, and automated emails, connecting your domain, and, for Growth and Prestige, setting up your Command Center account. Setup fees are non-refundable once work begins. Work begins at the earlier of your kickoff call or our start on your build. If you cancel in writing before work begins, we will refund the setup fee in full. The setup fee does not include later redesigns, extra pages, or custom work, which we may quote separately.

6.10 Reduced and waived setup fees. The half setup fee on three- and six-month Commitment Terms and the waived setup fee on twelve-month Commitment Terms are conditioned on completing the full Commitment Term. If the term ends early under Section 6.8, the unpaid portion of the full setup fee becomes due. Founding pricing has no setup fee, so no setup-fee repayment applies to a founding client.

6.11 Refunds generally. Except as stated in this Section, fees are non-refundable, and we do not give refunds or credits for partial months, unused features, or time remaining after you cancel. We will refund or credit: (a) amounts we charged in error; (b) prepaid fees for the unused part of a term if you terminate because we materially breach these Terms and fail to cure within 15 days after your written notice; and (c) any amount the law requires us to refund.

6.12 Founding-client pricing. Founding pricing, currently $129, $249, and $399 per month for Foundation, Growth, and Prestige, with no setup fee, is available only to the first fifteen (15) business customers that Nova designates in writing in the Order as founding clients. Being among the first fifteen to sign up does not, by itself, entitle a business to founding pricing.

• Required term and lock. Founding pricing requires a six (6)-month or twelve (12)-month Commitment Term. It is not available month-to-month or with a three-month term. The founding monthly price will not increase for twelve (12) months from the start date (the "Founding Price Lock").
• Six-month founding term. The six-month commitment ends after month 6. Months 7 through 12 continue month-to-month at the founding price. You may cancel with notice during months 7 through 12 without an early-exit amount. At the start of month 13, the subscription moves to the regular month-to-month price for the Plan unless you choose a new Commitment Term at its then-current price.
• Twelve-month founding term. You remain committed through month 12. At the start of month 13, the subscription moves to the regular month-to-month price for the Plan unless you choose a new Commitment Term at its then-current price.
• Personal and non-transferable. Founding pricing belongs to the business named in the Order. It cannot be transferred, sold, or assigned, including in a sale of your business, without our written consent.
• Ending the offer. Founding pricing ends permanently if you cancel, if we terminate for non-payment or breach, or if you upgrade or downgrade to a different Plan. If you upgrade, you pay the new Plan's standard discounted price for your Commitment Term length (for example, the 12-month price for a 12-month term) until your Commitment Term ends, and then the new Plan's regular month-to-month price. If your Commitment Term has already ended when you upgrade, the new Plan's regular month-to-month price applies. If you later return, standard pricing applies. If you leave before the applicable founding Commitment Term ends, Section 6.8 applies.

6.13 Upgrades and downgrades. You may upgrade to a higher Plan at any time. The upgrade takes effect immediately, you are charged the prorated difference for the rest of the current billing period, and your Commitment Term end date stays the same. You may downgrade to a lower Plan at the end of your current Commitment Term, or at the end of the current month for month-to-month service. A downgrade during a Commitment Term is treated as an early cancellation under Section 6.8. If you downgrade from Growth or Prestige to Foundation, you lose access to Command Center and, for Prestige, Nova Academy. Your Customer Content stays in our systems to run your Foundation services, and Section 19 export rights apply to the features you lose.

6.14 Chargebacks and payment disputes. If you think a charge is wrong, contact us at contact@novabooking.online within 60 days of the charge, and we will work in good faith to resolve it. Filing a chargeback or payment dispute for an amount that is properly owed is a breach of these Terms. While the dispute is open, we may suspend your account under Section 6.5. You will reimburse dispute fees charged to us by our payment processor for disputes resolved in our favor. This does not limit any rights you have with your card issuer that cannot be waived.

6.15 How to cancel. You may cancel by emailing contact@novabooking.online from the account owner's email address with your business name and a request to cancel, or by using the cancel option in an available billing portal. We will confirm cancellation by email within 2 business days. Cancellation stops future renewals and takes effect at the end of the current paid billing period, subject to Section 6.8 for a Commitment Term. You keep access until then. Cancelling never requires a phone call or a retention conversation.

6.16 Data export and website/domain after cancellation. When your subscription ends for any reason, Section 19 applies: you may request an export of your Customer Content for 30 days, and we then delete it on the schedule in Section 19. This includes Foundation subscriptions, whose leads, bookings, and chats are stored by us even though Foundation does not include Command Center. You own your business content, logo, and domain. Nova owns the website design, code, and platform. If your account is paid up, we will help transfer your domain and hand over your content, including text, images, and service lists.

7. Intellectual property

Nova Bookings and its licensors own all rights in the Services, including software, branding, designs, documentation, and trademarks (including "Nova Bookings," "NovaBookings," and related marks). These Terms do not transfer ownership of our intellectual property to you. We grant you a limited, non-exclusive, non-transferable right to access and use the Services during your subscription solely for your internal business purposes, subject to these Terms.

Feedback you provide about the Services may be used by us freely to improve products without obligation to you.

8. Customer content

You retain ownership of content, data, and materials you or your users submit to the Services ("Customer Content"), including information about your end clients. You grant Nova Bookings a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Content solely as needed to provide, secure, and improve the Services and as otherwise directed by you.

You represent that you have all rights and consents necessary to submit Customer Content and to permit our processing as described in these Terms and our Privacy Policy. You are responsible for Customer Content and for your relationships with your end clients.

You are also responsible for (a) giving your end clients any privacy notice the law requires, including that you use Nova Bookings (and, when AI chat is enabled, an AI provider) to run your website chat, bookings, and messages; and (b) complying with laws that apply to the messages the Services send for you, such as the CAN-SPAM Act and state email laws, and, if Nova Bookings later offers text messaging, the Telephone Consumer Protection Act (TCPA) and carrier rules, including obtaining and keeping any consent those laws require.

9. Third-party services

The Services may integrate with or link to third-party products (for example, calendars, payment processors, or analytics). Those services are governed by their own terms and privacy policies. We are not responsible for third-party services we do not control.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVA BOOKINGS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT THEY WILL MEET YOUR SPECIFIC BUSINESS RESULTS.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVA BOOKINGS AND ITS AFFILIATES, OFFICERS, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO NOVA BOOKINGS FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR ONE HUNDRED U.S. DOLLARS IF YOU HAVE NOT PAID FEES).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

12. Indemnity

You will defend, indemnify, and hold harmless Nova Bookings and its officers, contractors, and agents from and against claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Content; (b) your use of the Services in violation of these Terms or applicable law; (c) your relationships with end clients or third parties; or (d) disputes between you and your users or customers.

13. Governing law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to conflict-of-law principles, except where mandatory local law provides otherwise. Courts located in Pennsylvania will have exclusive jurisdiction over disputes arising from these Terms, subject to any non-waivable rights you may have in your place of residence.

14. Changes

We may update these Terms from time to time. We will post the revised Terms on this page and update the effective date. Material changes may also be communicated by email or in-product notice. If you continue to use the Services after the updated Terms take effect, you accept the changes. If you do not agree, you must stop using the Services and cancel any paid subscription according to our cancellation process.

15. Contact

Questions about these Terms can be sent to Nova Bookings LLC (Pennsylvania) at contact@novabooking.online.

16. General

These Terms, together with any order form or plan description that references them and our Privacy Policy, are the entire agreement between you and Nova Bookings regarding the Services and supersede prior understandings on that subject. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Sections that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will survive termination.

17. How these Terms apply to Command Center

Sections 8, 18, and 19 apply to all Customer Content we process for you, including end-client leads, bookings, chats, and automated-email records collected through a Nova-built website, whether or not your Plan includes access to the Command Center app.

Command Center accounts are created for a business. The person who creates the account, and any owners or admins they appoint, control which team members are invited and what roles and permissions they have. Under Section 3, you are responsible for activity by the team members you invite.

When you connect your website to Command Center, it sends leads, bookings, and chat messages from your site visitors into your business's account using a website connection key. Keep that key confidential and safeguard it like a login credential under Section 3. If you believe it has been exposed, tell us right away at contact@novabooking.online and we will issue a new key.

Information about your end clients that you or your website submit to Command Center (for example, contact details, booking details, chat messages, and CRM notes) is Customer Content under Section 8. If you turn on automations such as booking confirmations, reminders, or follow-ups, those messages are sent on your behalf, and you remain responsible for your relationships with your end clients as described in Section 8.

If AI chat is enabled for your site, replies to your visitors may be drafted automatically by an AI model. AI replies can be inaccurate or incomplete, and they are part of the Services under Section 10. You are responsible for reviewing your chat settings and business information and for any commitments made to your end clients.

18. Data processing

This Section applies to personal information about your end clients and other individuals that is part of Customer Content ("Customer Personal Data"). For Customer Personal Data, you are the controller (or "business") and Nova Bookings is your processor (or "service provider"), as those terms are used in applicable privacy laws.

18.1 Instructions. We process Customer Personal Data only to provide, secure, and support the Services for you, as described in these Terms, our Privacy Policy, and your settings (for example, the automations you turn on), or as required by law. The license in Section 8 is limited to those purposes for Customer Personal Data.

18.2 No selling or sharing. We will not sell or share Customer Personal Data (including for cross-context behavioral advertising), retain, use, or disclose it outside our direct business relationship with you or for any purpose other than the business purposes in these Terms, or combine it with personal information we receive from others, except as privacy laws permit service providers to do.

18.3 Confidentiality and security. We limit access to Customer Personal Data to personnel and contractors who need it and are bound by confidentiality, and we maintain reasonable safeguards appropriate to the nature of the data.

18.4 Subprocessors. You authorize us to use the subprocessors listed in our Privacy Policy. We will update that list before adding a new subprocessor that will process Customer Personal Data. We remain responsible for our subprocessors' performance of these obligations.

18.5 Security incidents. If we become aware of unauthorized access to Customer Personal Data in our systems, we will notify you without unreasonable delay and provide information reasonably available to us to help you meet your own notification duties, including under Pennsylvania's Breach of Personal Information Notification Act and other applicable breach laws.

18.6 Requests and assistance. If an individual contacts us about Customer Personal Data, we will refer them to you. We will provide reasonable help, taking into account the tools available in the Services, so you can respond to access, correction, and deletion requests.

18.7 Sensitive data. The Services are not designed to store health or medical information, government identification numbers, or payment card numbers, and are not offered for use subject to HIPAA. You will not submit such data unless we agree in writing.

18.8 Additional terms. If you need a separate data processing agreement (for example, because the GDPR or UK GDPR applies), contact us. Where a signed data processing agreement exists, it controls over this Section for Customer Personal Data.

19. Termination, data export, and deletion

Either party may end a subscription as described in Section 6 or your order. We may suspend or terminate under Section 4. After your subscription ends, you may request an export of your Customer Content for 30 days. After that period, we will delete Customer Content from our active systems within 30 days, and it will be removed from backups as they expire in the normal course, unless the law requires us to keep it.